From Plié to Please: How the Joffrey Ballet is Teaming Up with Marriot Hotels & Resorts

Imagine this:

Your flight was delayed 7 hours. You are now exhausted, on edge, and not to mention out quite a few bucks from being in an airport so long. How do you want hotel staff to treat you?

You’re on your honeymoon, everything is rainbows and butterflies, as it should be! How do you want to be welcomed into paradise?

Your bags are lost. Inside those bags are the most important part of your trip; you are a fashion designer and all of your designs were in that bag. All you can do is head to the hotel and hope for the best. How do you want hotel staff to react to your not-so-talkative mood?

You’ve got 3 screaming kids, no reservation, it’s pouring out, and you need a place to stay. You’re exhausted mentally and physically, and you just need to rest. How do you want hotel associates to treat you?

You traveled over 7 hours for 1 meeting (on your wifes birthday) just to lose the account you thought you had nailed. Glass of wine? Never needed one so bad in your life. How do you want to be treated as you approach the bar?

“At JW Marriott, we look to identify associates that live the brand vision of orchestrating the exceptional, crafting luxurious experiences for guests that are inspired by their passions,” said Mitzi Gaskins, vice president and global brand manager of JW Marriott Hotels & Resorts. “Poise and posture are globally recognized cultural cues that reflect the care and dedication our associates provide in every service interaction.”

Any and all unexpected travel situations are bound to leave us feeling moody, tired and frantic. Even the best travels leave us wanting more. What’s one thing we can all agree on? It’s seems simple- we want to be treated with respect, we want to be treated like a person not an object. That means; eye contact, manners, and someone who is calm and collected. These things aren’t always as easy as they seem, but they can truly make all the difference in someones mood, and no matter what your story is, The JW Marriott knows that each person deserves the utmost attention and respect.

Thanks to the partnership of the Joffrey Ballet & JW Marriott, we can count on JW Marriott to be our guiding light in any and all travel situations. Professional tips and tricks will be taught to all JW Marriott associates. Breathing techniques and how to connect with your audience will be just some of the focus in their new “Poise & Grace” program which will help JW Marriott associates interact on a higher level with all who cross their paths.

“One thing we all understand is gesture,” says Ashley Wheater, Artistic Director of the Joffrey Ballet, which couldn’t be more true. We look forward to our next experience at the JW Marriott knowing it will be one of a kind service. Simple gestures we don’t think twice about will now become known to JW Marriott associates who will acquire these skills that set them apart from the rest.

Videos showing how to strengthen these gestures, postures and every day movements will create a spark in each associate who will now become more approachable and relatable to all who enter any JW Marriott property.

JW MARRIOTT HOTELS & RESORTS BRINGS POISE & GRACE TO SERVICE CULTURE WITH THE JOFFREY BALLET
Global Luxury Hotel Brand Incorporates Foundations of Dance into Associate Training Program

Bethesda, MD, August 28, 2014 – JW Marriott Hotels & Resorts and The Joffrey Ballet are taking guest service to a new level with the launch “Poise and Grace,” a series of inspirational video training tutorials led by Ashley Wheater, artistic director of The Joffrey Ballet. As part of the luxury hotel brand’s commitment to service excellence, the program was developed to inspire associates to develop and bring natural confidence, poise and grace to the guest experience. The training series includes exclusive content and tailored instruction that teaches associates how to incorporate the foundations of dance into everyday guest interaction.

“At JW Marriott, we look to identify associates that live the brand vision of orchestrating the exceptional, crafting luxurious experiences for guests that are inspired by their passions,” said Mitzi Gaskins, vice president and global brand manager of JW Marriott Hotels & Resorts. “Poise and posture are globally recognized cultural cues that reflect the care and dedication our associates provide in every service interaction.”
Featuring Wheater and JW Marriott associates, the videos focus on the importance of Warming Up, Proper Breathing, Flow of Movement and Connecting to the Audience while emphasizing the importance of both verbal and visual cues including posture, squaring one’s shoulders and two-handed delivery and engagement techniques. Videos are typically shown during Daily Rehearsal – a team stand-up meeting where associates focus on JW Marriott’s unique service culture and discuss the business of the day. Videos are inspirational and flexible, not prescriptive, and can occur one-on-one, in a group setting or even during a hotel-wide meeting. Associates can also access content via a web-based app called Orchestr8, which allows hotels to share with one another how they have orchestrated exceptional guest experiences. The new program will be deployed across all 68 JW Marriott properties in 26 countries by August 30.
JW Marriott worked with brand partner and Chicago Tribune’s Chicagoan of the Year Ashley Wheater to identify the four core behaviors that help dancers embody poise and grace. Although hotel guests do not see the videos, they do experience the end result – confident, intuitive associates who make an impact, from strong first impressions to establishing a meaningful connection guests.

“We are proud to partner with JW Marriott on the Poise and Grace video training series,” said Wheater. “Ballet technique breeds discipline, self-confidence and a genuine interaction between people. Dancers epitomize poise and grace, and this program is a wonderful way to both celebrate our brand partnership and enhance the JW Marriott guest experience.”

The JW Marriott Chicago (151 W. Adams) served as the host hotel for the creation of the Poise and Grace videos due to its longstanding relationship with The Joffrey Ballet and its standing as #1 in guest satisfaction among JW Marriott properties in the last two of three years. Director of Sales & Marketing Steve Conklin at the JW Marriott Chicago explains how associates have embraced the program on property:

“When you think of poise and grace, the perfect metaphor is ballet. It’s an easy association for the team. The exercises, which include everything from practicing flow of movement through an obstacle course of tight spaces to noticing eye and heart placement when making a connection with the guest, have truly helped our associates to carry themselves with confidence and deliver a superior level of service to our guests.”

About JW Marriott Hotels & Resorts
JW Marriott is part of Marriott International’s luxury portfolio and consists of beautiful properties in gateway cities and distinctive resort locations around the world. These elegant hotels cater to today’s sophisticated, self-assured travelers, offering them the quiet luxury they seek in a warmly authentic, relaxed atmosphere lacking in pretense. JW Marriott properties artfully provide highly crafted, anticipatory experiences that are reflective of their locale so that their guests have the time to focus on what is most important to them. Currently, there are 68 JW Marriott hotels in 26 countries; by 2019 the portfolio is expected to encompass more than 100 properties in over 40 countries. Visit us online, on Instagram, Twitter and Facebook.

Related News

Leave a Reply

Your email address will not be published. Required fields are marked *